Support

You've reached the support page for Fundy Designer and The Fundy School.

For self-guided learning, we have in-depth manuals and quick video tutorials. Want to dive in further? Sign up for one of our professional webinars.

The Fundy support staff is right here in Oregon, available for you Monday through Friday, 8am-3pm Pacific time. Feel free to chat with us live, submit a support ticket, or for more difficult problems, hop on a screenshare.

**Fundy Software will be closed on Thursday, November 23rd in observance of Thanksgiving Day. Support will not be available during this time. Regular hours will resume on Friday, November 24th.**

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F.A.Q.

Fundy Designer is compatible with Mac 10.7 or above and Windows 7 and above. Fundy Designer requires your computer has 8GB of total ram. If you are having issues, our first recommendation is to update your software to the newest version.

Choose application

Album Design

What album companies and labs are listed?

We currently have five labs that support direct ordering from Fundy Designer in the United States. In 2017 we will be adding international direct ordering options. Currently we have more than 130+ design and print labs. For a complete list of labs supported in Fundy Designer please visit our partners page.

What types of books can I design?

Fundy Designer was created for professional wedding and portrait photographers. It can be used to design flush mount albums, lay-flat photo and press albums and books, signing books, custom mat albums and more. There are very few albums which Fundy Designer cannot be used to design.

How many images can I use per album?

We recommend bringing in a subset of your shoot into Fundy Designer. We recommend an average of 2-3 images per page for a contemporary design aesthetic. Bringing in approximately 50% more than your target number is recommending for a professional, effective workflow.

What resolution and DPI do you recommend?

More than 130+ labs are supported in Fundy Designer, we automatically export print-ready files at the proper dpi. DPI is one of the more misunderstood aspects of photography. A 10″ album at 300ppi (pixels per inch or dots per inch) is 3000 px. A 3000px file at 72 dpi and 300dpi is EXACTLY the same size. So pay attention to pixels over inches.

Can I save my own designs/templates?

Yes. And this is one of those, “but wait, there’s more.” Because Fundy Designer is the only patented photo design program that makes templates obsolete, we do more than save your design. We save your design idea. This means that if you save a design concept, you can re-use that design no matter how many images you have, or if your combination of verticals, squares or horizontals is different from your original design.

How can I edit my photos after my design is done?

A proper workflow involves making your final edits after your design is finished and approved. Fundy Designer is the has the most flexible workflow of any design program available to professional photographers. You have the ability to launch any photo or group of photos directly from Fundy Designer to your favorite photo editor (i.e. Photoshop, Exposure, onOne) . You can also create a Lightroom friendly search list of only the photos used in the design. Additionally, you can export only images used in a design for editing, then later resync those images.

Is there an additional charge to order with Fundy Direct?

Fundy Direct is a free service for licensed Fundy Designer users. For clients operating in trial mode, there is a $35 fee to order through Fundy Direct. 

Client Sales

Can I show and sell frames?

You can now choose from a number of pre-loaded frames to show in your design or upload JPEGs of frames from your chosen provider. 

Can I create invoices?

You can use the Order Builder, housed in our Image Browser, to create and export PDF order forms to streamline IPS sessions with your clients.

Can I play slideshows for my clients to music?

Yes. Gallery Designer includes $600 of music from Triple Scoop Music for you to use. *slideshows will not export.

Can I use my client's rooms?

Yes, simply have your client send you a photo of their wall. Ask them to measure anything that is agains the back wall. In about 10 seconds, you can calibrate and design on this room. All wall art will display at relative size.

Are there stock rooms?

Yes, we include professional stock rooms to display your photography.

Can I conduct in person sales?

Yes, Gallery Designer allows you to show or project individual images, obtain client favorites, design wall art and order it direct to the labs.

Can I save my own designs/collections?

Yes. We understand that many professional photographers sell pre-made collections. You can save and replicate these collections in a matter of seconds. But, because there are not templates, your client can add more images by simply dragging them in.

Branding

What is Fundy Direct?

Fundy Direct is a service to all Fundy Designer users. It allows you to skip the export and order process of albums and wall art. Will do all the cropping, exporting, etc for you. Simply choose your options at checkout. For owners of Fundy Designer, there are no fees. It’s the same price as purchasing from the lab. Trial users can still order through direct and incur a $35 design fee.

Who can I order through?

A current list of all of our partners is on our partners page.

Are all my lab options available?

We do not support every single option for every lab. We do support the most popular options and are adding more options every month. To see all of the options, please see our price list available from the download page.

Pro Enhancements

Is Design Proofer mobile compatible?

Yes. For pick galleries both phone and tablets are supported. For proofing a design, smart phones and tablets are supported for your clients. Smart phones may be too small depending on your design.

What browsers are supported?

For clients, all browsers are supported. For administration, we recommend Google Chrome. Safari is not supported for upload.

What are Pro Enhancements?

Pro Enhancements currently include Perfectly Clear skin softening and our online Design Proofer for client feedback on your designs. Look for new additions to the Pro Enhancement subscription in the future.

Wall Art Design

How many images can I use per collage?

Blog Collage is made for the web. The too many images in your collage will result in a collage that is too large to display for the web. We limit the number of images per collage to 20.

How big can my collage be?

We limit each collage to five rows of images. Blog Collage is exclusively for web upload, so the size of a collage export depends on website restrictions. Exports from Blog Collage are not suitable for print.

How many collages per design can I make?

You can make multiple collages per design. We recommend no more than 20 collages per Blog Collage design. 

What DPI does Blog Collage export at?

By default Blog Collage exports at a standard 72dpi for the web. Some programs may display this at 300dpi. Remember, that for pixels, dpi does not matter. 2000px at 72dpi is exactly the same size as 2000px at 300dpi.

Can I use Blog Collage for a Facebook cover photo or a print collage?

No. Blog Collage is made for the vertical web. It automatically increases or decreases the height depending on the number of images you add. For fixed height and width designs we recommend Album Builder or Gallery Designer.